FAQ

Pet-Related Questions

Do you only accept dogs and cats?

  • Of course not! We do not discriminate against different types of pets - generally speaking, if it is an animal, we can draw it!

What if I have multiple pets?

  • Currently, we are only offering 1-pet products! However, we might bring you the ability to have more friends join the photo session in the future!

Can "hoomans" join in on the fun?

  • Right now, we only make art of your furry bestie - but we are planning on eventually allowing Mom, Dad, or both to make it a family experience.

Can you create a pet memorial?

  • We would be honored to help create something special for you if we can - please reach out to us at support@smoochandpooch.com and we will see what we can do for you!

How do I choose a good photo to upload?

  • Great question - check out our Image Guidelines page here for detailed information!

I'm more of a minimalist, can I just have the art without any details on it?

  • We also dabble in aesthetics - the only thing required when placing an order is a picture of your pet and their name. No need for any additional mumbo-jumbo, if you prefer!

Order-Related Questions

Can I proof my art after ordering?

  • Unfortunately, in an effort to get your order to you as quickly as possible, we don't allow a preview of your art - but have no fear, our graphic design team is among the best!

Are your frame sizes in inches or centimeters?

  • We use inches! Here are some conversions for your convenience though:
  • 8x10in (20.32 x 25.4cm)
  • 12x16in (30.48 x 40.64cm)
  • 18x24in (45.72 x 60.96cm)

Can I change my order after placing it?

  • We try to get your art to you as soon as possible - with that being said, reach out to us at support@smoochandpooch.com as soon as you can and we will see what we can do. It is completely at our discretion whether or not any changes can be made - choose your cart wisely!
  • Please note that it is not possible to change your style (e.g. painting vs line) after placing the order - be mindful!

Will all my orders be shipped together?

  • We do our best to make it as easy on our "hoomans" as possible - that being said, depending on your order combination, occasionally, some items may be delivered separately. Don't worry, they're still on the way!

Return-Related Questions

  • Check out our Return Policy here.

Shipping-Related Questions

  • Take a look at our Shipping and Delivery page here.