Search

• Of course not! We do not discriminate against different types of pets - generally speaking, if it is an animal, we can draw it!

• Send an email our way at support@smoochandpooch.com - we will work with you on making a custom order and accommodate your needs!

• Great question - check out our Image Guidelines page here for detailed information!

• We will get your digital file back to you within 3-5 days or sooner after placing your order! It typically takes no more than 4 days.

• You can print any size you like - as big, or as small as you want! To ensure the highest quality, we recommend printing up to 18x24 inch or A2.

• We also dabble in aesthetics - the only thing required when placing an order is a picture of your pet and their name. No need for any additional mumbo-jumbo if you prefer!

• For a limited time, we are giving you the option to proof your art for free. The revision times are unlimited to make sure that we get you the perfect art before we print it and ship it out!
• All you have to do is check the "Proof Approval [FREE]" box under "Add-Ons" and then type in your email at the bottom! We will then send you a proof/mock-up for you to approve - please know that if you do select this option, a few days will be added to the timeline process depending on how fast you respond to your proof email.
• If you don't respond within 48 hours, we will go ahead and process your order.

Some things you can change: 

• Font style
• Background color 
• Minor details (e.g. fur color, lining, size, orientation etc)

Some things you can't change:

• Using different photos of pet(s)
• Style of art (painting style vs line style)

Please note that if you submit a new photo to us after receiving your proof, we do charge an additional $10 per photo as our graphic design team will need to produce brand new art. Please remember to choose your initial photo carefully!

All change requests will be approved at our discretion, thank you for understanding!

• We try to get your art to you as soon as possible - with that being said, reach out to us at support@smoochandpooch.com as soon as you can and we will see what we can do. It is completely at our discretion whether or not any changes can be made - choose your cart wisely!
• Please note that it is not possible to change your style (e.g. painting vs line) after placing the order.

• We highly recommend to choose your initial photo wisely! Our artists create your custom art based on the original photo so please keep that in mind before submitting your photo(s).
• If you request to use a different photo after placing the order, you will incur a new photo fee.

• We do our best to make it as easy on our "hoomans" as possible - that being said, depending on your order combination, occasionally, some items may be delivered separately. Don't worry, they're still on the way!

• Please check out our Refund Policy here.

• Take a look at our Shipping and Delivery page here.